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General Managers Program

The General Managers Program supports leaders who are responsible for driving outcomes across teams, customers, operations and commercial performance. It provides a structured pathway to elevate leadership mindset, decision making and people management capability, while developing rhythm and focus around strategy, reporting and execution.
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Why Organisations Invest in the General Managers Program

General managers often sit at the centre of organisational performance. They are responsible for translating strategy into results while leading teams, managing operations and delivering commercial outcomes.

The General Managers Program supports leaders to strengthen the mindset, knowledge and practical leadership skills required to operate with confidence and clarity in complex roles.

Organisations Typically Invest in the General Managers Program When They Want to:

  • Strengthen commercial leadership capability
    Supporting leaders to make clearer financial and operational decisions that improve performance.
  • Improve people leadership and team accountability
    Helping General Managers develop stronger delegation, communication and team management practices.
  • Build strategic thinking and execution discipline
    Supporting leaders to move beyond reactive operational pressure and lead with clearer planning and focus.
  • Develop leadership presence and influence
    Enabling leaders to communicate with authority, shape culture and motivate teams effectively.
  • Prepare leaders for broader organisational responsibility
    Equipping General Managers with the capability required to drive outcomes across people, customers and business performance.
The result is leaders who are more confident in their role, more effective in leading teams and better equipped to deliver sustainable organisational performance.

Looking to Enhance Your Effectiveness Across Strategy, Operations and People Leadership?

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General Managers Program Outline

This is an example program we developed for graduates and trainees new to the organisation and workforce:
MODULE 1

The Theory of Management

Examine the core principles of modern management and what it means to lead in a changing business landscape.

Participants build awareness of their leadership identity, strengths and development needs, while expanding the commercial understanding required to drive productivity and growth.

MODULE 2

Driving Business Performance

Develop the foundations required for strong business performance.

This module explores strategic planning, priority setting and the success principles that enable transformation, execution and sustainable operational momentum.

MODULE 3

Customer Experience Excellence

Learn how to create a customer journey that differentiates your brand and builds long term loyalty.

We explore the connection between sales and marketing, the role of digital and brand communication, and the drivers of a seamless customer experience from first interaction to delivery.

MODULE 4

People and Processes

Strengthen capability in managing people, projects and delivery.

Participants learn to structure teams, streamline process, manage workflow and put systems in place that support consistent performance and reduce operational friction.

MODULE 5

People and Culture

Develop the leadership skill set needed to inspire, coach and guide high performing teams.

The module covers talent attraction, development, retention and separation along with leading through change, risk and challenge. Culture becomes intentional, not accidental.

MODULE 6

Finance Management

Gain confidence in reading, interpreting and applying financial information to strategic decisions.

Participants learn the fundamentals of accounting, cost management, forecasting and commercial planning to improve profit, performance and business health.

    Delivery

    Duration: Six full day sessions delivered across a six-month period. Followed by a three month post program check in.

    Inclusions:

    • Six full day workshops delivered across the program
    • Three-month post program check in with each participant
    • Access to your facilitator via telephone and email for additional support as needed
    • Post program evaluation survey with insights reported back to the business
    • Epiphany Welcome Pack for all participants

    Delivery: Online, In-person or Hybrid

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    Download our General Managers Program brochure to review the complete offering.

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    Frequently Asked Questions

    What is the General Managers Program?
    The General Managers Program is a leadership development program designed to strengthen the capability of leaders responsible for translating organisational strategy into operational and commercial results. The program supports General Managers to develop the mindset, knowledge and practical leadership skills required to lead teams, manage operations and deliver business performance.
    Who is the General Managers Program designed for?
    The program is designed for General Managers, business unit leaders, operational leaders and senior managers who are responsible for leading teams, managing performance and delivering commercial outcomes within their organisation.
    Why do organisations invest in leadership development for general managers?
    General Managers play a critical role in organisational performance. They are responsible for aligning teams with strategy, managing operations and delivering results. Organisations invest in leadership development to strengthen their commercial thinking, people leadership capability and ability to execute strategy effectively.
    What outcomes can organisations expect from the General Managers Program?
    Organisations typically see stronger leadership capability, clearer decision making, improved team accountability and more effective execution of strategy. Participants develop greater confidence in their role and the skills required to lead teams and deliver sustainable business performance.
    How does the program strengthen commercial leadership capability?
    The program supports leaders to improve their understanding of financial and operational drivers of performance. This enables General Managers to make clearer decisions, prioritise effectively and manage resources in ways that improve business outcomes.
    How does the program improve people leadership and team accountability?
    Participants develop practical leadership skills including delegation, communication, performance management and team alignment. This helps General Managers build stronger teams, clarify expectations and improve accountability across the organisation.
    How does the program support strategic thinking?
    General Managers often operate under significant operational pressure. The program helps leaders step back from day-to-day challenges and develop stronger strategic thinking, planning and execution discipline.
    How does the program develop leadership presence and influence?
    The program supports leaders to strengthen their leadership presence, communication and influence so they can guide teams effectively, shape organisational culture and lead with clarity and confidence.
    What topics are typically covered in the General Managers Program?
    The program focuses on the key capabilities required for effective general management, including commercial leadership, strategic thinking, people leadership, decision making, communication and organisational performance.
    How is the General Managers Program delivered?
    The program is delivered through a series of facilitated leadership workshops combined with practical learning activities and discussion. Delivery can be in-person, online or hybrid depending on the needs of the organisation.
    How long does the General Managers Program run?
    The program is delivered over six months and includes six full-day workshops. Following the workshops, participants take part in a three-month post-program check-in to support continued development and application of learning.
    What support do participants receive during the program?
    Participants receive access to their facilitator throughout the program for additional guidance and support. The program also includes a post-program evaluation and insights shared with the organisation to support ongoing leadership development.

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