by Connor Fogerty | Jul 20, 2022 | Business Insights
How to start your business process management When writing processes for your business, you need to understand what you are trying to achieve with the processes. Like anything in business, you must have a clear goal or objective. Generally, this will include...
by Myke | May 20, 2022 | Business Insights
How to define your businesses quality metrics and KPI’s The difference between KPIs and quality metrics We are often asked what the difference between a key performance indicator (KPI) and a quality indicator is. While there is overlap between the two, a KPI is...