Business Insights | The Epiphany Group

How to start your business process management

by Connor Fogerty | Jul 20, 2022 | Business Insights

How to start your business process management When writing processes for your business, you need to understand what you are trying to achieve with the processes. Like anything in business, you must have a clear goal or objective. Generally, this will include...

How to define your businesses quality metrics and KPIs

by Myke | May 20, 2022 | Business Insights

How to define your businesses quality metrics and KPI’s The difference between KPIs and quality metrics A common question we get is: what is the difference between key performance indicators (KPIs) and quality metrics? While they may seem similar, they serve...